I can't login to my account

We have recently updated our authentication system, which is why you may be experiencing difficulties accessing your Rating & Reviews account.

To restore access to your account, please follow the steps below:

 

Step 1: Clear your browser's caches

 

Step 2: Make sure you connect via the right URL

Please, do not use the one you could have bookmarked.

 

Step 3: Reset your password

Reset your password via the link on the login page:

If you have clicked on "forgot password" and have not received the reset email, please check your spam or junk mail folder.

It may also take a few minutes for the email to arrive. Please wait a few minutes.

If you still don't receive the email after 10-15 minutes, please contact our support team, indicating the email address you used and the name of the site(s) you wish to access.

Please Note:

After several failed login attempts, your account is locked out for a period of 10 to 15 minutes. You can try to log in again after this time has elapsed.

 

Step 4: If the problem persists, contact us

If the problem persists despite all these checks, we invite you to contact our support team, sending us screenshots.

 

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