We have recently updated our authentication system, which is why you may be experiencing difficulties accessing your Rating & Reviews account.
To restore access to your account, please follow the steps below:
Step 1: Clear your browser's caches
- Google Chrome (or Microsoft Edge) : Support Google
- Mozilla Firefox : Support Mozilla
Step 2: Make sure you connect via the right URL
Please, do not use the one you could have bookmarked.
Step 3: Reset your password
Reset your password via the link on the login page:
If you have clicked on "forgot password" and have not received the reset email, please check your spam or junk mail folder.
It may also take a few minutes for the email to arrive. Please wait a few minutes.
If you still don't receive the email after 10-15 minutes, please contact our support team, indicating the email address you used and the name of the site(s) you wish to access.
Please Note:
After several failed login attempts, your account is locked out for a period of 10 to 15 minutes. You can try to log in again after this time has elapsed.
Step 4: If the problem persists, contact us
If the problem persists despite all these checks, we invite you to contact our support team, sending us screenshots.