You have the capacity to set up important account information directly from your Rating & Reviews back office.
For example, you can update the following information on your own:
- Contact information
- Billing information
- Adding a technical contact and DPO
- Mention of your e-commerce solution
- Add your logo that will be visible on your certificate
- Management of notifications
- Moderation threshold (this feature is also configurable from the Review Management tab)
To access the page, click on the menu Account Management - My Account
You can set up the billing information in the Contact section. By default, these elements will be used both for your certificate visible on the internet, but also for billing.
If you want to use different information for invoicing, click on the Use different information for your invoices button. Fill in the fields in the pop-up that opens and click Save.
Technical Support Contact
If you have a preferred contact for a technical contact or a contact for Customer Data Protection (DPO), you can fill in the fields in the Technical Contact box.
Integration Codes and link to your certificate
This is where you will find your Website ID and Secret Key, especially useful if your orders are automatically retrieved by module.
This is also where you will find the link to your Rating & Reviews certificate.
Delay before request for review
If you use a module for the automatic retrieval of your orders, please configure the waiting time via the menu Collection of notices/Configure my module or Collection of notices/Configuration.
If you use an API or FTP flow, and you have added a delay variable in your flow, you just have to indicate the desired delay.
If you do not use a module or a variable in the flow, enter the delay of your choice in this box.
The link allows you to edit your certificate. You can also access it from the menu Publish reviews/Edit my certificate.
Fill in your e-commerce solution in the Information box. New options of settings will be available, depending on your e-commerce solution.
Upload the logo of your site.
Enter the main email address for receiving notifications in the Notification box.
To access the advanced notification settings, or to add more email addresses, click the Edit Contact Settings button at the bottom of the page.
To learn more about managing notifications, you can read this article : How to activate the notifications ?