🔔 New:Brand Reviews Dashboard

Once you have started to collect Brand Reviews, the R&R solution provides you with a Standard Dashboard that allows you to follow some KPIs such as: average rating in the selected period, rate distribution, average rating in the last 12 months, average rate per month and its evolution.

These KPIs provide a simple overview of your brand's performance and can help you identify actions to take.

 

Prerequisites

• You have an active account and you have access in to the new back-office : Ratings & Reviews - Back Office

• You collect brand reviews.

 

How to access on the “Brand reviews” dashboard ?

This dashboard is accessible in your back-office through the menu Statistics:

 

What data is taken into account on this dashboard?

By default, what is taken into account is:

• Review Type  ->BRAND REVIEW

Only “Brand review” are counted. It’s important, especially if you collect multiple kind of reviews (brand / product etc..)

• Review State ->PUBLISHED REVIEWS + PUBLISHED AFTER MODERATION + WAITING AFNOR PUBLICATION

Information:

We do not use the reviews in moderation (because we don’t know if these reviews can be published later) and the refused r.eviews

• Reviewed Date => LAST 30 DAYS

By default, we use the last 30 days - according to the date of submission of the form.

This period can be change with the date picker at the top of the dashboard.

 

🚀 To go further...

Ratings &Reviews offers the possibility to have a more detailed analysis of Brand Reviews. Advanced Dashboards provide deep insight into review collection, review management and publication.
You can manage the performance of a region, a store (in the case of offline review collection) or have a look on  the scores for each quality criteria requested in your form.

How do I access to Brand Review Advanced Dashboard?

• Submit an opening request to your CSM or our Customer Care team
• Advanced dashboards are billable

 

Available KPIs in Advanced Dashboard:

• Average rating of the selected period

• Average rating evolution on the selected period

• Ratings distribution over the selected period

• Average rating on the last twelve months

• Average rating evolution rolling over the last twelve months

• Ratings distribution over the last twelve months

• Average rating per month - last twelve months

• Average number of reviews per store

• Top 5 - Shop (Number of reviews + Average rate)

• Flop 5 - Shop (Number of reviews + Average rate)

• Recap of the average rate & number of reviews for all shops

• Average number of reviews per region

• Top 5 - Region (Number of reviews + Average rate)

• Flop 5 - Region (Number of reviews + Average rate)

• Recap of the average rate & number of reviews for all regions

• Average rating for each quality criteria (up to 10 criterias)

• Average rating evolution for each quality criteria (up to 10 criterias)

💡 Good to know:

• Each KPI present on the dashboards can be downloaded in PNG or CSV format.

• The date widget displays the period of the analyzed data over the selected date range