🔔 New:Brand Reviews Dashboard

Once you have started to collect Brand Reviews, the R&R solution provides you with a Standard Dashboard that allows you to follow some KPIs such as: average rating in the selected period, rate distribution, average rating in the last 12 months, average rate per month and its evolution.
These KPIs provide a simple overview of your brand's performance and can help you identify actions to take.

Prerequisites

How to access on the “Brand reviews” dashboard ?

This dashboard is accessible in your back-office through the menu Statistics 

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What data is taken into account on this dashboard?

By default, what is taken into account is:

  • Review Type  ->BRAND REVIEW

Only “Brand review” are counted. It’s important, especially if you collect multiple kind of reviews (brand / product etc..)

  • Review State ->PUBLISHED REVIEWS + PUBLISHED AFTER MODERATION + WAITING AFNOR PUBLICATION

Information ! 

We do not use the reviews in moderation (because we don’t know if these reviews can be published later) and the refused r.eviews

  • Reviewed Date => LAST 30 DAYS

By default, we use the last 30 days - according to the date of submission of the form.

This period can be change with the date picker at the top of the dashboard.

🚀 To go further...
Ratings &Reviews offers the possibility to have a more detailed analysis of Brand Reviews. Advanced Dashboards provide deep insight into review collection, review management and publication.
You can manage the performance of a region, a store (in the case of offline review collection) or have a look on  the scores for each quality criteria requested in your form.

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How do I access to Brand Review Advanced Dashboard?

  • Submit an opening request to your CSM or our Customer Care team
  • Advanced dashboards are billable

Available KPIs in Advanced Dashboard

  • Average rating of the selected period
  • Average rating evolution on the selected period
  • Ratings distribution over the selected period
  • Average rating on the last twelve months
  • Average rating evolution rolling over the last twelve months
  • Ratings distribution over the last twelve months
  • Average rating per month - last twelve months
  • Average number of reviews per store
  • Top 5 - Shop (Number of reviews + Average rate)
  • Flop 5 - Shop (Number of reviews + Average rate)
  • Recap of the average rate & number of reviews for all shops
  • Average number of reviews per region
  • Top 5 - Region (Number of reviews + Average rate)
  • Flop 5 - Region (Number of reviews + Average rate)
  • Recap of the average rate & number of reviews for all regions
  • Average rating for each quality criteria (up to 10 criterias)
  • Average rating evolution for each quality criteria (up to 10 criterias)

💡Good to know !

  • Each KPI present on the dashboards can be downloaded in PNG or CSV format.

  • The date widget displays the period of the analyzed data over the selected date range

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