How is calculated the “Average rating over the selected period & over the last 12 months” KPI? (Brand Dashboard)

We remind you that these indicators, as its name mentions, are an average.

How is calculated the “Average rating over the selected period” KPI ?

Below, you can find the formula applied to obtain the KPI.

Formula : #sum_of_concerned_reviews / #count_of_concerned_reviews.

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Information !

The "relevant reviews" depend on the filters applied.

The average cannot be higher than 5.
If the rate is > to 5, maybe you have a problem on one or multiple reviews rate. Please contact our Customer Care team 

How is calculated the “Average rating over the last 12 months” KPI ?

Formula : #sum_of_last_12_months_of_reviews / #count_of_last_12_months_of_reviews.

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Information !

This indicator can’t be impacted with the date picker at the top of the dashboard.

The average cannot be higher than 5. If the rate is > to 5, maybe you have a problem on one or multiple rates. Please contact our Customer Care team 

💡Good to know !

  • Each KPI present on this dashboard can be downloaded into PNG or CSV.

  • The date widget displays the period of data analyzed over the selected date range.

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