We remind you that these indicators, as its name mentions, are an average.
How is calculated the “Average rating over the selected period” KPI ?
Below, you can find the formula applied to obtain the KPI.
Formula : #sum_of_concerned_reviews / #count_of_concerned_reviews.
The "relevant reviews" depend on the filters applied.
How is calculated the “Average rating over the last 12 months” KPI ?
Formula : #sum_of_last_12_months_of_reviews / #count_of_last_12_months_of_reviews.
This indicator can’t be impacted with the date picker at the top of the dashboard.
The average cannot be higher than 5. If the rate is > to 5, maybe you have a problem on one or multiple rates. Please contact our Customer Care team
💡Good to know !
Each KPI present on this dashboard can be downloaded into PNG or CSV.
The date widget displays the period of data analyzed over the selected date range.