Can I modify or delete an answer?

Did you send a response to a consumer and want to make changes?

Our system does not allow for the deletion of responses.

However, you do have the option to edit a response by clicking the Edit button located to the right of the respective response.

 

Information

👉 If the Edit button is not displayed, that means your client has already seen your answer. Therefor, you are not allowed to modify it. 

👉 As a reminder, rappel, in response to reviews, exchanges are required. You cannot provide two consecutive responses if the customer hasn't replied in the meantime: [Your response ⇾ Customer's response ⇾ Your response ⇾ Customer's response...]

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