🔔 New: Product Reviews Dashboard

If  you combine brand reviews and product reviews in order to improve customer satisfaction at all levels, know that you can also analyze the results of your product reviews, thanks to the Product Dashboard. 

Prerequisites

• You have an active account and you have access in to the new back-office : Ratings & Reviews - Back Office

• You collect products reviews.

How to access on the “Product reviews” dashboard ?

This dashboard is accessible in your back-office through the menu Statistics 

What data is taken into account on this dashboard?

By default, what is taken into account is:

• Review Type -> PRODUCT REVIEW

Only “Product reviews” are comptabilised. It’s important especially if you collect multiple kind of reviews (brand / product etc..)

• Review State => PUBLISHED REVIEWS + PUBLISHED AFTER MODERATION + WAITING AFNOR PUBLICATION

Information !

We do not use the reviews in moderation (because we don’t know if these reviews can be publish later) and the refused reviews.

• Reviewed Date => LAST 30 DAYS

By default, we use the last 30 days - according to the date of submission of the form.

This period can be change with the date picker at the top of the dashboard.

🚀 To go further...
Ratings &Reviews offers the possibility to have a more detailed analysis of the collection of product reviews. Advanced Dashboards provide deep insight into review collection, review management and publication.

You can manage the performance of your product catalog, manage the best performing products with a top/flop or visualize at a glance the average scores of your quality criteria requested in your form. Also, you can compare your performance according to seasonality to better adapt your offer to the demands of your customers.

How do I access to Brand Review Advanced Dashboard?

• Submit an opening request to your CSM or our Customer Care team
• Advanced dashboards are billable

Available KPIs in Advanced Dashboard

• Average rating of the product catalog of the selected period

• Average rating evolution of the product catalog of the selected period

• Ratings distribution over the selected period

• Average rating of the product catalog of the last twelve month

• Average rating evolution of the product catalog over the last twelve months

• Ratings distribution over twelve months

• Average rating of the product catalog per month - last twelve months

• Distribution of product categories

• Average number of product reviews per category

• Top 5 - Categories (Number of reviews + Average rate)

• Flop 5 - Categories (Number of reviews + Average rate)

• Product categories analysis

• Average number of product reviews

• Top 5 - Products (Number of reviews + Average rate)

• Flop 5 - Products (Number of reviews + Average rate)

• Product analysis

• Average rating for each product quality criteria (up to 10 criterias)

• Average rating evolution for each product quality criteria (up to 10 criterias)

💡Good to know !

• Each KPI present on the dashboards can be downloaded in PNG or CSV format.

• The date widget displays the period of the analyzed data over the selected date range