How is calculated the “Average response time” KPI ? ( Responses to reviews Dashboard)

This indicator shows the average response time in days.

Below, you can find the formula applied to obtain the KPI.

The response time is the number of days between the submission of the review and the first response from the moderator.

Formula : #average_delay_between_the_review_and_the_first_response_from_moderator




The "Moderated reviews" depend on the filters applied.

💡Good to know !

  • Each KPI present on this dashboard can be downloaded into PNG or CSV.

  • The date widget displays the period of data analyzed over the selected date range.

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