Review Management

Getting started on moderating reviews

• Review Management Introduction
• What is the Moderation stage?
• The four review status
• The 6 types of customers

How to handle the reviews ?

• Moderation: How to use with the All and To Do filters
• How to respond to a review?
• Why my reviews do not appear in my back office ?
• Does a review in moderation block the publication of other reviews?

Reporting reviews

• How to delete a review ?
• Why are negative reviews important?
• How to report a review?
• Explanations of the reasons for rejecting a review

FAQ

• Can I modify or delete an answer?